Returns & Exchanges

At Maison Close, we strive for your complete satisfaction with our luxury collections. If your purchase is not quite right, you may return or exchange eligible items within 30 days of delivery provided they are in original condition with all tags and hygiene seals intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack the items in their original Maison Close packaging, ensuring that all designer labels and protective adhesive strips remain attached.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Deliver your package to the nearest authorized carrier location and retain your tracking receipt; your refund will be processed once our quality control team inspects the items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing